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| Langley, G. J., Moen,
R. D., Nolan,
K. M., Nolan, T. W., Norman, C. L., Provost, L. P., 2009.
The Improvement Guide: A Practical Approach to Enhancing
Organizational Performance. Second Edition, San Francisco: Jossey-Bass
Publishers. Available at Amazon.com today! |
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© 2012 Associates in Process Improvement |
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