This book is a good resource for those interested in learning more about the key players in the history of quality management. The book offers a glance at the contributions of each of the “quality gurus” in developing the collection of ideas and methods we call quality management. By tracing the history and development of the quality movement, it concisely compares and contrasts each theory and places it in a modern context. The book also synthesizes these philosophies into a framework called "The Rings of Management" composed of four areas:
* Fostering an atmosphere for continuous quality improvement.
* Establishing and communicating a vision of the company's long-term strategy.
* Utilizing tools for the improvement and innovation of processes, products, and services.
* Developing teamwork, leadership, and empowerment to enable all employees to become managers of their own processes.