Last updated: March 15, 2012
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Last updated: March 15, 2012 |
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Associates |
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API has six full-time associates in four
offices across the country.
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With an education in statistics, Lloyd works as an advisor to organizations, helping them make improvements in their products and services and increase their capacity to continually learn and improve. His experience includes consulting in planning, management systems, measurement, planned experimentation, and other methods for improvement of quality and productivity.
Through API’s partnership with the Institute of Healthcare Improvement (IHI), Lloyd is a senior fellow and serves as an improvement advisor supporting IHI’s innovation and improvement programs. He serves as faculty for IHI’s Improvement Advisor Professional Development Program and supports IHI’s programs in developing countries. Lloyd has a Bachelor of Science in Statistics from the University of Tennessee and a Master of Science in Statistics from the University of Florida. He is the author of several papers relating to quality and measurement and co-author of books on planned experimentation and the science of improvement Quality Improvement Through Planned Experimentation (2nd edition, McGraw-Hill, 1998) and The Improvement Guide: A Practical Approach to Enhancing Organizational Performance (Jossey-Bass, 2009). He was the year 2003 recipient of the Deming Medal awarded by the American Society for Quality. Lloyd lives southwest of Austin on the Blanco River near Wimberley, Texas, with his wife, Judy. They have a daughter working on an MBA from the University of Texas and a son leading a rock band in San Francisco. His email address is lprovost@apiweb.org.
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| Cliff Norman | |||||||||||||
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Clifford L. Norman is a consultant with
Associates in Process Improvement (API). API develops methods and provides
consulting, education and training to help organizations improve the value
of their products and services.
Born in Zanesville, Ohio, in 1952, and raised in South Gate, California, he earned a Bachelor of Science degree from California State University at Los Angeles and a Master’s degree in Behavioral Science from California State University at Dominguez Hills. He is a member of the American Society for Quality, and is a Certified Quality Engineer (CQE). He has also been active in Junior Achievement as an advisor and corporate administrator. Married to his wife Jane, they have five daughters (ages 14-22) and live in Austin, Texas. His hobbies are the study of the American Civil War, stamp collecting, reading and travel (especially to Civil War battlefield sites). Cliff is a co-author of the book, The Improvement Guide - A Practical Approach to Enhancing Organizational Performance. His email address is cnorman@apiweb.org.
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| Ron Moen | |||||||||||||
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Ronald D. Moen is a statistician,
consultant, and teacher to industry, government, healthcare, and
education. He is co-founder and partner of Associates in Process
Improvement (API, 1984) and Adjunct Lecturer in the Physics and
Engineering Science Department at the University of Michigan-Flint
(1995-2005). His experiences of over 30 years include General Motors
Corporation and the U.S. Department of Agriculture. He served as a
Deming helper at 70 of his 4-day seminars (1983-1993). He is a senior
fellow at the Institute for Healthcare Improvement (IHI) since 1998 and
serves as an improvement advisor for various collaboratives and
idealized design projects as well as a member of the faculty for the IA
Professional Development Program. He is a member of the Board of
Directors at Peaker Services Inc. and Genesys Health System.
He has advanced degrees in mathematics and in statistics and has given over 70 presentations and technical papers throughout the United States, Canada, Mexico, Europe, and Asia over the last 30 years. He received the Craig Award in 1988, 1990, and 1998 from the Automotive Division of the American Society for Quality for outstanding technical papers. He is co-author of the book Improving Quality through Planned Experimentation, (McGraw-Hill, 1991), the second edition, Quality Improvement through Planned Experimentation (McGraw-Hill, 1998), and The Improvement Guide –second edition (Jossey-Bass, 2009). He is the 2002 recipient of the Deming Medal. He is a member of the American Society for Quality (ASQ) and the American Statistical Association (ASA). He is a co-founder of the Greater Detroit Deming Study Group. His primary interests include:
His wife of over 42 years owns and operates Cedar Crest Academy, a private elementary school. They have a son and daughter and three grandchildren. His email address is rmoen@apiweb.org.
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| Jerry Langley | |||||||||||||
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Jerry Langley is a statistician, author, and
consultant. In his role with Associates in Process Improvement (API),
Jerry helps the management teams of many organizations integrate quality
into their business strategies. In addition, he guides teams and
individuals in making changes that result in improvement. Clients include
companies in the healthcare, pharmaceutical, electronics, automotive,
financial, food, construction, and chemical/energy industries. Before
joining API in 1985, Jerry worked as Statistical Services Manager for a
Colorado division of Hewlett-Packard. Jerry's healthcare experience includes helping individual hospitals, as well as several health care networks, integrate quality improvement into both clinical and administrative services. This work has produced improved outcomes and reduced costs in a wide variety of areas of health care. He was the technical director for the Health Disparities Collaboratives, a national healthcare improvement project guided by the Institute for Healthcare Improvement (IHI). The collaborative is focused on improving care to under-served patients at roughly 900 health centers across the country. Jerry was also the technical lead on an innovative project with the Indian Health Service, aimed at improving patient care for American Indians and Alaska Natives. Currently, Jerry is the technical lead on several collaboratives focused on improving mental health services and outcomes in California.
Jerry received his undergraduate degree in Mathematics from the University of Texas at Austin in 1973. He received a Masters degree in Statistics from North Carolina State University in 1975. He is a co-author of the book, The Improvement Guide: A Practical Approach to Improving Organizational Performance, Second Edition, 2009 which serves as the reference for improvement methods for the IHI Breakthrough Series.
His wife of over 40 years is a semi-retired Waldorf teacher. He has a daughter, who works for a software development company, and two grandsons, who bring much joy into the world. His e-mail address is jlangley@apiweb.org.
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| Tom Nolan | |||||||||||||
Dr. Nolan is a statistician, author, and
consultant. He is a member of Associates in Process Improvement, a
consulting firm that specializes in the improvement of quality and
productivity. He is also a Senior Fellow and member of the executive
team of the Institute for Healthcare Improvement. Over the past twenty
years, he has assisted organizations in many different industries in the
United States, Canada, and Europe including chemical and automotive
manufacturing, distribution, health care, and social services. Among his
clients is a recipient of the Malcolm Baldrige National Quality Award.  Dr. Nolan holds a doctorate in statistics from George Washington University. He has coauthored three books on improving quality and productivity. He has published articles in a variety of peer-reviewed journals as diverse as the Noise Control Engineering Journal and the British Medical Journal. He was the year 2000 recipient of the Deming Medal awarded by the American Society for Quality. His email address is tnolan@apiweb.org.
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| Kevin Nolan | |||||||||||||
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Kevin M. Nolan is a statistician, author, and consultant. Before joining Associates in Process Improvement (API), he worked as a mechanical engineer for the Department of the Navy. With API since 1986, Kevin has focused on developing methods and assisting organizations to accelerate their rate of improvement including the spread of new ideas. He has worked with manufacturing, service, and health care organizations, both in the public and private sector.
As a Senior Fellow of the Institute for Healthcare Improvement (IHI), Kevin has served on the faculty of numerous IHI initiatives such as improving care at the end of life, improving service in healthcare, improving pain management, improving patient flow across acute care settings, and improving care in emergency departments. Kevin was a key contributor to IHI’s Framework for Spread. This framework, based on theory and experience, provides guidance to organizations that have as an aim more wide spread adoption of local improvements. This framework has been used successfully in many large spread projects both within and outside of health care. Kevin holds a Bachelor of Science degree in Mechanical Engineering from The Catholic University of America, a Master’s degree in Measurement from the University of Maryland, and a Master’s degree in Statistics, also from the University of Maryland. He is a co-author of the second edition of the book The Improvement Guide: A Practical Approach to Improving Organizational Performance published by Jossey-Bass in 2009 and co-editor of the book Spreading Improvement Across Your Healthcare Organization published by Joint Commission Resources in 2007. His email address is knolan@apiweb.org. |
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| © 2012 Associates in Process Improvement | |||||||||||||
Lloyd has
advised clients worldwide in a variety of industries including
computers, health care, chemical, manufacturing, engineering,
construction, automotive, electronics, food, transportation,
professional services, retail, education, and government. 
With more than 20 years of experience in
manufacturing and quality, Cliff began his career at Norris Industries and
McDonnell Douglas Corporation. From 1979 – 1986, he facilitated the
effort to implement quality improvement throughout Otis Engineering, a
division of Halliburton. While at Otis, he served as a manager in
manufacturing and held several positions in the quality organization. In
1986, Cliff joined Philip Crosby Associates, where he led the effort to
introduce SPC and Statistical Thinking to their educational offering. In
1988, Cliff joined API and moved to Austin, Texas.
