Understanding Variation - Request for Examples and Discussion

Jerry Langley is a statistician, author, and consultant. In his role with Associates in Process Improvement (API), Jerry helps the management teams of many organizations integrate quality into their business strategies. In addition, he guides teams and individuals in making changes that result in improvement. Clients include companies in the healthcare, pharmaceutical, electronics, automotive, financial, food, construction, and chemical/energy industries. Before joining API in 1985, Jerry worked as Statistical Services Manager for a Colorado division of Hewlett-Packard.