Last updated: March 29, 2008

API Mission

API develops methods, works with leaders and teams, and provides education and training to help organizations improve their products and services and to build their capability for ongoing improvement.

API Tenets:

• Clients

• Contribution

• API Organization

Clients

API believes in strong client relationships:

• Ongoing learning and continuous improvement of quality and productivity are vital to accomplishing the business objectives of all organizations, including industry, government, and academia.

• Fostering long-term improvement in our clients’ organizations is our priority, even to the extent of sacrificing our short-term business needs.

• We ensure the confidentiality of proprietary information gained by us in the course of our work.

API contributes to other organizations:

• We help organizations combine their subject matter knowledge with Dr. Deming’s System of Profound Knowledge. This system includes the theories of systems, variation, knowledge, and psychology.

• As leaders in the development of methods, we disseminate the outcomes of our research and development initiatives not only with our clients but also with other interested communities.

• While helping organizations to cooperate with suppliers, partners, and customers to improve their products and services, we also help to lead collaborative efforts within an industry segment to create value.

API integrates their principles into their own organization:

• The value we provide to our clients is directly related to the shared knowledge of the associates of API. All associates participate in ongoing development and improvement aimed at maximizing their contribution to clients and their pride and satisfaction in work.

• In working with our clients, our suppliers, and our associates, we focus on understanding the contributions of both the system and the individual.

• We establish and value long-term, mutually beneficial relationships with our suppliers built on trust.

• We make judicious use of both our clients' and our own resources.

• All associates are directly involved in leadership and running the business, utilizing the principles and methods we teach others.