Last updated: August 07, 2008
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Last updated: August 07, 2008 |
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Quality Management |
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Managing Customer Value,
Bradley T. Gale, Free
Press, 1994
Total Quality Management in Action, Howard S. Gitlow, Shelly J. Gitlow, PTR Prentice Hall, Englewood Cliffs, NJ, 1994 Thinking about Quality, Progress Wisdom, and the Deming Philosophy,Lloyd Dobyns and Clare Crawford-Mason, Times Books (Random House), New York, 1994 Quality as a Business Strategy, API-Austin, Austin, Texas, September, 1998 A World of Quality - The Timeless Passport, Xerox Quality Solutions, ASQC Quality Press, Milwaukee, 1993 Managing Quality, The Strategic and Competitive Edge, David Garvin, The Free Press, New York, 1988 The Chain of Quality, John Groocock, John Wiley & Sons, New York, 1986 What is Total Quality Control?, Kaoru Ishikawa, Prentice-Hall Englewood Cliffs, NJ, 1985 Profiles in Quality: Learning from the Masters, Louis E. Schultz, Quality Resources, 1994 |
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